What makes Mutadawil.com special?

The Mutadawil.com application has many features which include:

• One trading account for all stock markets.

• Live price updates (no monthly fees).

• Printable historical reports related to the customer's portfolio.

• Offers company and market updates through various global resources as well as financial analysis.

• Alerts the customers via SMS and e-mail of all present orders.

• Web based system that allows the customer to access their portfolio anytime. anywhere without downloading any program.

• Services are displayed in one screen which gives the customer the opportunity to perform different tasks in parallel.

What kind of experience do I need to have to trade online?
No Trading experience or knowledge is needed.

Which markets can I trade in?
Kuwaiti Stock Exchange, U.S., GCC, and Euro markets.

Which securities can I trade?
All listed stocks in the regular, odd lot, and forward markets.

Does the Mutadawil.com Department provide training sessions? Is it free of charge?
Personal training is given, where a Customer Relations Staff answers all questions regarding the Mutadawil.com system (free of charge) guiding him/her through the service. Also, the customer is provided with a Mutadawil.com User Guide providing detailed explanation for all fields within the Mutadawil.com account.

Are there any monthly fees?
No, there are no monthly nor annual fees. The Mutadawil.com system provides you with live prices and quotes for free.

What if I have questions?
You may call Customer Relations at 88-6000 from 7:30 a.m. – 3:30 p.m. Saturday through Wednesday. You may also e-mail your questions to info@mutadawil.com.

What should I do if I have questions regarding my Mutadawil.com account activity?
It is the customer’s obligation to inform the Mutadawil.com Department in a timely manner of any discrepancy regarding the Mutadawil.com account. In the event of a trade dispute or any other issue relating to an order, we expect our customers to notify the Customer Relations staff promptly at 88-6000 or by e-mail to customerservice@mutadawil.com.

How much money is needed to open an account?
The minimum amount to open an account is 5000 Kuwaiti Dinar (worth of cash or/and securities).

How do I open a Mutadawil.com account?
You may pass by the Mutadawil.com Department, fill out an application, and sign it along with the Customer Agreement.
OR
You may download the Mutadawil.com application along with the Customer Agreement from the Mutadawil.com website as stated in the steps below:

• Go to www.mutadawil.com.

• Click on the Open an account icon.

• Click on the Download online application icon.

• Click on the Download Application box.

• Print the Application.

• Fill the Application.

• Sign the Application AND the Customer Agreement.

• Attach a copy of your Civil ID and passport.

• You may either send or mail the Application and Customer Agreement to our Mutadawil.com Department at the following address:
  Kuwait Finance & Investment Co.
  Murgab, Abdullah Al Mubarak St.
  Altaf Building, 3rd floor
  P.O. Box 21521, Safat 13037 Kuwait

How long does it take to open a Mutadwil.com account?
Same working day.

How do I access my Mutadawil.com account?
1- Go to www.mutadawil.com.
2- Click on the Customer Login icon.
3- Enter your Customer ID and Password e-mailed to you by the Mutadwil.com Department.

How do I fund my Mutadawil.com account?
There are two steps in funding the Mutadawil.com account.

1- The customer can deposit the cash in the Kuwait Finance and Investment bank account or pay by check.

Cash to be transferred to:

NBK	SWIFT: NBOKKWKW
CCY	A/C
KWD	000 241520 0108
USD	000 241520 0308
SAR	000 241520 2408
AED	000 241520 2901
GBP	000 241520 0201
KFH	SWIFT: KFHOKWKW
KWD	00011010572962
BKME	SWIFT: BKMEKWKW
KWD	11579361
AHLI
KWD	0600077042154
CBK
KWD	01-13-03068-2
GBK	SWIFT: GULBKWKW
KWD	05441033
HSBC
SAR	001-004779-163
USD	001-004779-162
AED	001-004779-164
GBP	001-004779-161
BHD	001-004779-165
QAR	001-004779-166
EURO	001-004779-167
KIB
KWD	011010137956

2- The customer must send a cash transfer-in notification via the Mutadawil.com Trading Platform stating the deposited amount in the appropriate field or send the deposit credit advice (with his/her Customer ID written on it) by fax. Fax no. 242-0175.

When does the cash get funded in my Mutadawil.com account?
On the same day.

How do I withdraw money from my Mutadawil.com account?
The customer must send a cash transfer-out notification via the Mutadawil.com Online Trading Platform stating the amount to be withdrawn from his Mutadwil.com account.

Where is the withdrawn cash transferred to?
The withdrawn cash is transferred to the customer’s bank account provided by the customer in the Mutadwil.com Application.

Can I change my bank account details?
Yes, you can change your bank account details by filling and signing a Personal Information Change Request Form and then sending it (or faxing it) to the Mutadawil.com Department. The form is provided in the Mutadawil.com website.

What do I do if I forget or lose my password?

• You may call 88-6000 requesting a new password.
• You may request a new password via www.mutadawil.com.
• You may send an e-mail to support@mutadawil.com requesting a new password.

What do I do if I forget or lose my PIN?

• You may call 88-6000 requesting a new PIN.
• You may request a new PIN via www.mutadawil.com
• You may send an e-mail to support@mutadawil.com requesting a new PIN.

What is a PIN and where should I use it?
The PIN is e-mailed to the customer and is used to confirm orders. Without entering your PIN, the order will not be sent to the stock market. A PIN is also used to confirm cash deposits and withdrawals via the Murtadawil.com Platform.

When will I be able to trade?
The customer will be able to trade after his/her Mutadawil.com account is activated.
The customer’s Mutadawil.com account will be activated after confirming that the customer has deposited a minimum of 500 K.D. in the KFIC bank account.
The customer will be notified by e-mail that his/her Mutadawil.com account has been activated providing the Customer ID, Password, and PIN.
Using the login parameters, the customer may login into his Mutadawil.com account and place orders anytime.

Will I be able to place orders over the phone and the web?
Yes. Orders may be placed from either the customer’s Mutadwil.com account or by phone through the Mutadwil.com Customer Relations staff at 88-6000.

How do I place an order?

It takes only 5 steps to trade.
1. Click on the (buy/sell) icon next to the desired company.
2. Select the type of transaction (buy/sell) from the middle section of the screen.
3. Insert the quantity (numbers only with no commas).
4. Insert the price (in K.D.; example: 1.200 or 0.610).
5. Confirm (PIN is required).

The Mutadawil.com system checks for the following:
1- Verifies the validity of the PIN.
2- Verifies cash availability for buy orders.
3- Verifies security availability for sell orders.
4- Verifies that the order parameters (quantity and price) corresponds to the KSE Trading Units Table.

In the case the Mutadawil.com system detects an error in the order, it will display to the customer an error message.

What is the commission for each trade transaction?
The Kuwaiti Market commission fee (1.250 K.D. per 1,000 K.D + KCC charges 500 fils per execution)

Am I charged a commission every time I cancel an order?
No. You are only charged for executed trades.

What type of orders can I place?

Market Order: is when the customer does not enter a price for the order (buy/sell). The order is executed based on the market price. In this case, the order shall be executed immediately selling on the Bid or buying from the Ask offered in the market.
Odd Lot Order: Odd Lot Market allows the customer to place orders (buy/sell) of quantities less than the required quantities in the regular market. In the case of a sell order, the inserted price of the odd lot order MUST EQUAL the last price in the regular stock market. In the case of a buy order, the inserted quantity (BID) of the odd lot order MUST EQUAL the "ASK" quantity in the odd lot market book.
GTC: Good till Cancellation keeps the order active till cancellation. The order may be cancelled by the customer or b by the stock market (in the case the order is not executed at the time the market closes).
GTD: Good till Date keeps the order active for the period set by the customer. The customer must enter the expiry date for the order.

What happens in the case the Kuwaiti Stock Exchange market closes leaving non-executed orders in my Mutadawil.com account?
Non-executed orders will automatically be cancelled by the Kuwaiti Stock Exchange Market at 12:30 p.m. (when the market closes) yet the status will not show as cancelled till couple of hours later. The customer does not need to cancel non-executed orders.

How quick will I be notified of my order status?
Your order status will be displayed immediately in your Mutadawil.com screen. By clicking on the Order Status field (in middle section of the Muatdawil.com screen) the customer may view the order status of all the orders sent to the market for that day. Also, the customer will be alerted through SMS of the order status.

How can I know if my order is executed?

Order Status Screen
1- Click on the Order Status field (in middle section of the Mutadawil.com screen).
2- The order shall be displayed stating its status as totally executed or partially executed.

Security Transaction List Report
1- Click on the Security Transaction List field in the third section of the Mutadawil.com screen).
2- Enter the period when the order was placed.
3- A report shall be displayed with all the executed orders within the specified period.

E-mail
An e-mail is sent to the customer notifying him/her of the executed orders.
SMS
The customer will be alerted through SMS of all executed orders.

How can I know if my order is cancelled?

Order Status Screen
1- Click on the Order Status field (in middle section of the Mutadawil.com screen).
2- The order shall be displayed stating its status as Cancellation Executed.

Security Transaction List Report
1- Click on the Order List field (in the third section of the Mutadawil.com screen).
2- Enter the period when the order was placed.
3- A report shall be displayed with all the cancelled orders within the specified period.

E-mail
An e-mail is sent to the customer notifying him/her of the cancelled orders.
SMS
The customer will be alerted through SMS of all cancelled orders.

How can I know if my order is modified?

Order Status Screen
1- Click on the Order Status field (in middle section of the Mutadawil.com screen).
2- The order shall be displayed stating its status as Modification Executed.

Security Transaction List Report
1- Click on the Order List field (in the third section of the Mutadawil.com screen).
2- Enter the period when the order was placed.
3- A report shall be displayed with all the modified orders within the specified period.

E-mail
An e-mail is sent to the customer notifying him/her of the modified orders.
SMS
The customer will be alerted through SMS of all modified orders.

How can I transfer securities into my Mutadawil.com account?
You need to deliver your share certificate to the Mutadawil.com Department along with the Security Transfer Request Form signed by the customer (the form is available at www.mutadawil.com).

What are the hardware requirements for Mutadawil.com?
Processor : Pentium III or better.
RAM : 128 MB.
Hard Drive : 20 MB free hard drive space.
OS Software: Microsoft Windows.
Browser: Internet Explorer 6.0 (128 Bit Encryption).
Netscape Navigator 7.0 (128 Bit Encryption).

Do I need to download any programs in my computer to trade with Mutadawil.com?
No. Mutadawil.com is an online application. You can access your Mutadawil.com account from any computer that is connected to the internet anytime.

What do I need to  run Trading Expert?
You need to have Java Run Time in your machine. You can get it from

Subscription Fees for Mutadawil

Subscription Type for Market	KSE-Only (KD)	GCC-Int'l (KD)
Basic	FREE	10
eXPert	15	20

Commission Schedule

Kuwait Market

.00125 X Principle Amount

KCC charges 500 fils per execution

Saudi Arabia Market

SAR 30 + .00135 X principle amount

Minimum SAR 72 per trade

Dubai & Abudhabi Market

AED 40 + 0.00275 X principle amount

Minimum AED 80 per trade

Qatar( Doha Stock Exchange)

QAR 40 + 0.00275 X principle amount

Minimum QAR 80 per trade

US Markets
Orders upto $100,000	Flat $18
Orders above $100,000	$18 + .0025 X (principle - $100,000)

UK Market
Orders for GBP 7,500 or less	Flat GBP 18
Orders above GBP 7,500	GBP 18 + .0025 X (principle – GBP 7,500)

France & Germany Markets
Orders for Euro 12,500 or less	Flat Euro 25
Orders above Euro 12,500	Euro 25 + .0025 X (principle –Euro 12,500)